VUCD is an AAHA-accredited facility, which has introduced text-based check-in to reduce wait times.
Palm Desert, CA, United States, 13th Oct 2025 – Veterinary Urgent Care of the Desert (VUCD), an AAHA-accredited urgent care facility serving the Coachella Valley, has implemented a virtual lobby system that allows pet owners to check in remotely and receive text notifications when it’s time to come in. The new system enables pet owners to join the waitlist from home rather than waiting in the clinic’s reception area. Clients receive real-time updates via text message once they join the queue and can arrive at the facility when it’s time for their pet to be examined.
With the introduction of its unique virtual lobby system, Veterinary Urgent Care of the Desert continues to elevate the veterinary experience in the Coachella Valley as it makes urgent care visits easier and more comfortable for both pets and their families.
Dr. Kirstie Boyd, Medical Director at VUCD, said, “Our Virtual Lobby helps reduce stress for both pets and families, as it gives pet owners the flexibility to check in from the comfort of their homes.”
The Virtual Lobby allows clients to check in online and wait from the comfort of home (or anywhere), receiving text updates when it’s their turn to be seen. This approach minimizes the time pets spend in busy waiting rooms, helping reduce stress and anxiety.
“As the Valley’s only locally owned hospital focused solely on urgent care and advanced surgery, we’re committed not only to high-quality medicine but also to a smoother client experience,” said Dr. Kirstie Boyd, Medical Director. “The Virtual Lobby helps create a calmer, more convenient experience for pets and their families.”
Veterinary Urgent Care of the Desert offers same-day urgent care, advanced surgical procedures (orthopedic and soft-tissue), and innovative technologies to provide pets with the care they need when they need it most.
For more information, visit www.vucd.vet or call 760-851-0668.
Media Contact
Organization: Veterinary Urgent Care of the Desert
Contact Person: Veterinary Urgent Care of the Desert
Website: https://vucd.vet
Email: Send Email
Contact Number: +17608510668
City: Palm Desert
State: CA
Country:United States
Release id:35311
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